Shipping and payments

Delivery methods in the territory of the Republic of Slovenia are:

home delivery, which is carried out by the provider himself or through contractual partners. In the case of home delivery, the cost of transport, postage or any other related costs are not included in the price of the product. If the purchase value exceeds the amount of EUR 50.00 (including VAT), the shipping fee (shipping cost) is free for the buyer. For delivery outside the territory of the Republic of Slovenia, the user can send a request to the merchant to prepare an offer for such delivery, including the delivery date and the cost of this delivery.

The products are delivered within 3-5 working days from the date of receipt of the “order confirmation”, except in special cases, which POLIS PROJEKT D.O.O. specifically informs the buyer via e-mail (about the expected delivery date). POLIS PROJEKT D.O.O. does not assume responsibility for damages that would arise due to a longer delivery period.

More about delivery

The products are delivered to the address specified in the order as the “delivery address”. In order to deliver the order to the address, the delivery vehicle must have direct access to the location indicated on the order and the possibility of parking the delivery vehicle at this location must be guaranteed. As a rule, product deliveries are made in the morning. The buyer is obliged to pick up the ordered products at the specified time and day at the delivery address. In the event that the buyer is unable to pick up the shipment at the time of delivery, the shipment can be picked up later at the GLS Parcel Store, GLS Paketomat, or GLS Depot. In the event that the buyer does not collect the goods at the agreed time and re-delivery is required, the buyer will be charged double delivery costs. Provider or its contractual delivery provider reserves the right to verify the identity of the recipient of the product (buyer) in an appropriate way – e.g. with access to public documents. Upon delivery, the buyer confirms the quantity and quality of the ordered product with his signature.

If, upon acceptance of the shipment, it is found that the shipment (package) or product is damaged, its contents are missing or shows signs of being opened, the buyer is obliged to initiate a complaint procedure directly with the delivery person immediately, but no later than within 30 days of acceptance. logistic service, d.o.o.), in the case of delivery by the provider via email info@nes.eu.